Home Service & Support FAQ
Q 1. Are you factory or trading company?

A: We are factory and manufacturer.

Q 2. Why choose our machine?

A:1-Competitive Price with great performance

2-Excellent technical support and Professional Service

3-Own design department meets your various need

4-Over 8 years experience in packing machine field

Q 3. How do I find a Packing machine model suitable for my product?

A: PLS Tell me about your details information and requirement.

1. What is your packing object details(size).

2. What process you want our packing machine be in charge of?

3. What is the situation of your working environment and former working process.

4. Your requirement for the machines working capacity

Q4. Can you make the sample?

A: We can make samples according to your requirements after receiving the materials from you. Once the samples are finished, you will pay the postage on delivery.

Q5. Payment terms, MOQ, warranty, Trade Terms

A: 1. Payment terms: 30% down payment against order by T/T, the balance of 70% to be paid on delivery. The specific situation can be negotiated!

2. Minimum order quantity: 1 set, FOB Xiamen

3. Delivery time: about 20-30 working days after receipt of formal order and 30% deposit.

4. Warranty: 12 months following delivery. We offer online service 24 hours all day long, Skype, Email etc. You can contact us any time, if urgently, please call us.

Q6. Does the price you quote include tax and shipping?

A: The prices we quoted do not include tax. Normally machine would be shipped out from Xiamen Port, or a port designated by the customer.

Q7. Can your machine be customized?

A: Yes, we can design and manufacture as per your requirements.

Q8. What about the production lead time?

A: Regarding Production Time;usually we need 3 working days after technical details and order confirmation for individual machine. But for the whole packing line,we need 20-30 working days

Q9. Is it easy to operate the Packing Machine?

A: Our Packing Machine is easy to operate. Our clients learn the operation by the Video we sent, and then they can easily master the operation. Besides, if necessary, you also can sent a staff to inspect the Packing Machine before shipment, and learn the operation in our factory

Q10. Do you offer Installation & debugging?

A: Our engineers are available to service machinery overseas to help customers to solve machine problems.

Q11: What is your warranty and after-sale service?

A: One year warranty and lifelong after-sale service via skype/Email/mobile/Whatsapp/Wechat/etc.also technical service overseas is available.

Q12. What's policy for guarantee and broken parts?

A: As for machine products, our company provides 12 months for all mechanical parts with the exception of electrical and electronic parts and those subjects to normal wear and tear. Meanwhile, the guarantee starts from the shipment (B/L date). The guarantee is intended limited to the replacement of the broken part after checking the construction fault. The inspection of the causes of the trouble or the breakdown of the parts is exclusively up to the manufacturing company. All in all, our company can offer you assured products.

Q13.  What's the package?

A: All goods are packed in wooden box 

Q14. Which country were your Packing Machines sold to already?

A: Our packing machine were sold world widely, including our domestic market in China and international market such as the USA, Europe, Southeast Asia, Korea etc. 

Q15. Can I come to visit your factory?

A: Your Visit is welcome! Our factory is about an hour's drive from Xiamen City.

Q16. Can we make pillow bag, 3-side-seal bag, 4-side-seal bag by one packing machine?

A:Not really. As the sealing mould varies with bag type, one packing machine is specific to one bag type.

Q16. How can we make bags of different size?

A: For bags of same type and within a certain specification, the bag length is adjustable while different bag width (film width) is achievable by changing bag formers.

Q17. How to inspect the machine?

A:We have set out strict inspection procedures to ensure the quality and function of the machine. After qualified testing, we will provide you with photos and videos of the machine in operation for check. And it would be our honor to have you visit our factory and inspect the machine on spot.

Q18. What can we do when there is something wrong with the machine and is your engineer available to serve overseas?

A: Send us video when the machine breakdown, then we will send video back to teach you how to repair it. Yes, our engineers are available to serve overseas, but the travel fee is responsible by you.